Sperensis customers agreed to the Sperensis End User License Agreement (EULA) when installing and/or downloading a Sperensis product. This EULA contained Limited Warranty on Media and No Warranty on Licensed Software (the Warranty section is copied below). Per the Warranty, customers have a period of 14 days to return the defective media on which the Licensed Software is distributed for a good replacement if they discover a defect in the media during the 14 day period.
LIMITED WARRANTY ON MEDIA
Sperensis warrants that any media on which the Licensed Software is distributed shall be free from material defects for a period of fourteen (14) calendar days from the date of receipt of the License. If Licensee discovers a defect in the media during this fourteen (14) day period, Licensee may return the defective media to Sperensis within fourteen (14) calendar days of discovering the defect, and Licensee's sole remedy shall be to have the defective media replaced.
NO WARRANTY ON LICENSED SOFTWARE
THE LICENSED SOFTWARE IS PROVIDED TO LICENSEE "AS IS”. SPERENSIS, AND SPERENSIS' LICENSORS AND SUPPLIERS, MAKE NO WARRANTY AS TO ITS USE OR PERFORMANCE. SPERENSIS, AND SPERENSIS' LICENSORS AND SUPPLIERS, MAKE NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR TERMS (EXPRESS OR IMPLIED, WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE, COURSE OF DEALING, TRADE PRACTICE OR OTHERWISE) AS TO THE LICENSED SOFTWARE, INCLUDING WITHOUT LIMITATION TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR ANY PARTICULAR PURPOSE, EXCEPT FOR, AND ONLY TO THE EXTENT THAT, ANY SUCH REPRESENTATION, WARRANTY CONDITION OR TERM MAY NOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW IN LICENSEE'S JURISDICTION.
If you purchase one of our products, after your payment has cleared you will receive an email with the order number and download link. Once this information is emailed to you, no refunds will be given. We have this policy since it would be impossible for you to return the software.
It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.